Return & Refund Policy

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If you are not entirely satisfied with your purchase, we’re here to help.


It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately on 01283 533 888 or email: so we can investigate.

Please note we do not accept returns of the printed copy of Mama Life Magazine

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government’s website at: or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

What should I do if my item is damaged?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

Please contact us via email Please attach any pictures you have of the damage to the email. We will contact you and review the details and offer the best resolution to resolve your query.

How do I return an item?

If you are not completely happy with your purchase you can return it to us by post within 14 days from the day the parcel is dispatched. You will be credited with the value of your returned product to your original method of payment. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been used.

Mama Life Magazine

Reel Publishing & Media Ltd

235 Burton Road


Burton on Trent

DE14 3DR

Refunds / Exchanges

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund/exchange after inspecting the item.

If your return is approved for a refund, we will initiate a refund to your credit card (or original method of payment). Within 14 days of receipt of goods.

Please note we do not offer refunds on the annual subscription or single purchase of Mama Life Magazine.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us on 01283 533 888